Electric Motor Repair or Replacement Within the Scope of Warranty March 10, 2022

Duke is proud to be an approved warranty centre for WEG (and CSA certified for WEG explosion-proof motors) and ABB (Baldor Electric Company), among others. If the defect occurs during the warranty period, and the motor is defective due to the manufacturer's workmanship or materials, we recommend repair or replacement.

How Warranty Work Is Created For Replacement Motors

Warranty work is created in two ways. One is that the manufacturer of electric motors sells the motors to another manufacturer who incorporates that motor into their equipment. For example, an OEM (original equipment manufacturer) pump manufacturer requires motors to operate and purchases the motors directly from a manufacturer like WEG. When a problem arises with the motor within the warranty period, the maintenance or plant manager will typically call the manufacturer, and the manufacturer will outsource the work to an approved warranty centre like Duke. The authorized warranty centre will meet the manufacturer's standards and requirements and be geographically close to the manufacturer needing repair.

Another way that warranty work is created is that the motor manufacturer sells to resellers or distributors. Duke is considered a reseller or distributor as we sell replacement motors. In this case, the user calls Duke for help, and we can recommend repair or replacement.

What to Know About Electric Motor Warranties

Warranties vary from manufacturer to manufacturer, but the most common timeframe is 12 months from the date of installation or 18 months from the date of manufacture, whichever comes first. Typically, if a motor runs for some time and then suddenly stops working, it's usually something the user has done. User conditions such as overheating, corrosion, physical damage, or degradation of the insulation of the motor's windings can cause short circuits, leakages, and eventually motor failure.

Suppose you have a motor that has stopped working and is within the scope of the warranty. In that case, you should refer to the manufacturer's limited warranty and service policy to review their warranty and warranty procedures.

Generally, you can ship the motor prepaid to the manufacturer or the authorized service centre with an explanation of the defect or problem, a description of how the motor is used, your name, address, and telephone number.

Once a repair or replacement has been made, the manufacturer isn't usually responsible for the reinstallation of the motor upon its return to the customer or any other incidental damages resulting from the defect, removal, reinstallation, or shipment.

If you have a motor that has stopped working and you are within or outside the scope of your warranty, Duke can help! We're experts in custom and complex repairs, we're an authorized OEM repair shop and a CSA-certified repair facility.